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| OBJECTIVE |
To obtain an account management position that will allow me to utilize my professional, technical and
client interaction skills.
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| EDUCATION |
University of California, San Diego
B.S. Computer Engineering, June 2000
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| SUMMARY OF QUALIFICATIONS |
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Self motivated; able to work independently or on a team and
motivate others.
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Excellent technical written and oral communication skills.
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Always a go-to person for system and business issues.
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Outstanding decision-making capabilities and problem solving skills.
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Able to quickly learn new skills with or without formal training.
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Able to multi-task with attention to detail as well as organize ideas, projects and people.
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Able to lead others and take initiative.
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Effective client interaction, presentation and training skills.
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Able to quickly establish business relationships throughout organizations.
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Proficient with the Microsoft Word, Excel, PowerPoint, Access, and Project.
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Experience in various computer programming languages.
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| WORK EXPERIENCE |
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Platinum Specialist
Yahoo! Search Marketing
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February 2005 to Present
Glendale, CA
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Exceeded individual sales goals every month.
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Managed a book of dedicated clients. Performed analysis to determine areas of opportunity. Optimized and grew accounts.
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Provided excellent service to pooled clients by effectively responding to various account management inquiries.
Managed expectations and developed creative solutions to problems and business needs.
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Performed account analysis and cross-sold existing clients on products they weren't using.
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Proactively contacted clients to upsell them on expanding their campaigns and to suggest optimized bidding strategies.
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Director of Training & Consulting
Bruce Clay, Inc.
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June 2004 to February 2005
Simi Valley, CA
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Developed and delivered Search Engine Optimization certification training program.
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Responsible for all aspects of the training program including cirriculum, certification test, and audits as well as sales, finance, and revenue goals.
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Created marketing materials for training program and attended SES conferences to market the certification program and generate leads.
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Performed analysis, generated reports and presented results to clients for all SEO consulting contracts.
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Performed algorithmic ranking analysis on clients website pages and edited them to optimize their rank in the search engines' organic results.
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Product Assurance Project Engineer
Six Sigma Black Belt
ITT Gilfillan
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April 2003 to April 2004
Van Nuys, CA
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Attended Lean Six Sigma Black Belt training. Used DMAIC process to lead process improvement projects.
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Provided support to PA Project Engineering for controlling cost,
schedule, and contractual quality requirements.
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Performed Software Quality Assurance (SQA) duties and managed
SQA budget and schedule across all programs.
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Lead Factory Acceptance Tests to sell-off radar shelters to customers.
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Developed and implemented DOORS requirement tracking software
training program in order to improve requirements traceability
among projects.
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Performed ISO 9001 internal audits.
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Engineer II
ITT Aerospace Communications
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May 2000 to April 2003
San Diego, CA
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Integrated ITT's Tactical Voice Recognition System into various
Command Control military software applications.
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Installed software in the field and facilitated both customer and
user training. Performed demonstrations for current as well as potential customers.
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Worked on several research projects dealing with new speech
recognition technologies such as handling impulsive noise,
shouted and whispered speech, and interactive voice response
systems.
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Created reports and presentations and presented them to customers for project reviews.
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Used DOORS requirements system to track customer, system level and software requirements.
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Performed internal auditing duties in preparation for ISO 9001 certification.
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Activity coordinator: budgeted and planned annual company picnic and
team building activities.
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Manufacturing Test Engineer
Network Equipment Technologies
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June 1999 to September 1999
Fremont, CA
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Documented the manufacturing test process to use to train new
test engineers.
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Designed, implemented, and maintained automated tests for the
"Module Burn-In" and "Hot Mock-Up" manufacturing tests, of the
product.
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NMS Software Engineer Intern
Network Equipment Technologies
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June 1998 to September 1998
Fremont, CA
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Performed tests on the main development branch of the product
to ensure functionality after code merges; Used Clearcase as
source control to merge and manage these branches.
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Rewrote the installation scripts for the Network Management System
(NMS) software.
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Worked on the Y2K release of the product and resolved Y2K
compliance issues. Debugged and fixed software bugs.
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NMS Lab Intern
Network Equipment Technologies
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June 1997 to September 1997
Newark, CA
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Performed testing on the NMS software; Reported software bugs
and verified fixes in order to closeout tickets.
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Kept up the lab and test network environment for the engineers;
Ensured all nodes were up to date with the latest engineering
code release. Documented lab and product configuration procedures.
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Worked with product support and test groups to work out
network configuration problems.
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| REFERENCES |
Can be provided upon request.
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