Amanda Plummer Northridge, CA 91326 amanda AT plummer DOT org Amanda Plummer Northridge, CA 91326 amanda AT plummer DOT org OBJECTIVE To obtain an account management position that will allow me to utilize my professional, technical and client interaction skills. EDUCATION University of California, San Diego B.S. Computer Engineering, June 2000 SUMMARY OF QUALIFICATIONS * Self motivated; able to work independently or on a team and motivate others. * Excellent technical written and oral communication skills. * Always a go-to person for system and business issues. * Outstanding decision-making capabilities and problem solving skills. * Able to quickly learn new skills with or without formal training. * Able to multi-task with attention to detail as well as organize ideas, projects and people. * Able to lead others and take initiative. * Effective client interaction, presentation and training skills. * Able to quickly establish business relationships throughout organizations. * Extensive experience with UNIX platforms, LINUX, Macintosh, and Windows. * Proficient with the Microsoft Word, Excel, Powerpoint, Access, and Project. * Experience in various computer programming languages. WORK EXPERIENCE Febrary 2005 to Present Yahoo! Search Marketing Pasadena, CA Platinum Specialist * Managed a book of dedicated clients. Optimized and grew their campaigns. * Provided excellent service to pooled clients by effectively responding to various account management inquiries. Managed expectations and developed creative solutions to problems and business needs. * Performed account analysis and cross-sold existing clients on products they weren't using. * Proactively contacted clients to upsell them on expanding their campaigns or suggesting optimized bidding strategies. June 2004 to February 2005 Bruce Clay, Inc. Simi Valley, CA Director of Training & Consulting * Developed and delivered Search Engine Optimization certification training program. * Responsible for all aspects of the training program including cirriculum, certification test, and audits as well as sales, finance, and revenue goals. * Created marketing materials for training program and attended SES conferences to market the certification program and generate leads. * Performed analysis, generated reports and presented results to clients for all SEO consulting contracts. * Performed algorithmic ranking analysis on clients website pages and edited them to optimize their rank in the search engines' organic results. April 2003 to April 2004 ITT Gilfillan Van Nuys, CA Product Assurance Project Engineer Support Six Sigma Black Belt * Attended Lean Six Sigma Black Belt training. * Used DMAIC process to lead process improvement projects. * Provided support to PA Project Engineering for controlling cost, schedule, and contractual quality requirements. * Performed Software Quality Assurance (SQA) duties and managed SQA budget and schedule across all programs. * Participated in design and code reviews. * Lead Factory Acceptance Tests to sell-off radar shelters to customers. * Developed and implemented DOORS requirement tracking software training program in order to improve requirements traceability among projects. * Performed ISO 9001 internal audits. May 2000 to April 2003 ITT Aerospace Communications San Diego, CA Engineer II * Integrated ITT's Tactical Voice Recognition System into various Command and Control military software applications. * Debugged and fixed existing software as well as designed and implemented new tools. * Installed software in the field and facilitated both customer and user training. * Worked on several research projects dealing with new speech recognition technologies such as handling impulsive noise, shouted and whispered speech, and interactive voice response systems. * Created reports and presentations for customers for project reviews. * Performed demonstrations for current as well as potential customers. * Installed and administrated PVCS bug tracking system for Voice Recognition System projects. * Wrote statements of work and managed several small projects. * Used DOORS requirements system to track customer, system level and software requirements. * Performed internal auditing duties in preparation for ISO 9001 certification. * Activity coordinator i.e. budgeted, planned annual company picnic, team building activities. June 1999 to September 1999 Network Equipment Technologies Fremont, CA Manufacturing Test Engineer * Documented the manufacturing test process to use to train new test engineers. * Designed, implemented, and maintained automated tests for the "Module Burn-In" and "Hot Mock-Up" manufacturing tests, of the product. June 1998 to September 1998 Network Equipment Technologies Fremont, CA NMS Software Engineer Intern * Performed tests on the main development branch of the product to ensure functionality after code merges; Used Clearcase as source control to merge and manage these branches. * Rewrote the installation scripts for the Network Management System (NMS) software. * Fixed software bugs. * Worked on the Y2K release of the product and resolved Y2K compliance issues. June 1997 to September 1997 Network Equipment Technologies Redwood City, CA NMS Lab Intern * Performed testing on the NMS software; Reported software bugs and verified fixes in order to closeout reports. * Kept up the lab and test network environment for the engineers; Ensured all nodes were up to date with the latest engineering code release. * Documented lab and product configuration procedures. * Worked with some product support and test groups to work out network configuration problems. REFERENCES Can be provided upon request.